Shared WhatsApp inbox
One WhatsApp inbox your whole team works from.
Stop running the business off somebody's handset. Every chat on your WhatsApp number lands in one shared inbox where Ah Va answers first, any team member can take over with the full history in front of them, and every conversation is linked to its lead.
The one-phone problem
WhatsApp is where your customers are. One handset is where it breaks.
The business runs on one phone
Your WhatsApp lives on a single handset. When that person is driving, serving a customer or on leave, every chat waits. Nobody else can see what was promised to whom.
History walks out the door
Quotes, addresses and agreements sit in one person's chat history. When staff change or a phone dies, the record of what your customers were told goes with it.
Nobody knows who replied
Two people answer the same customer with different answers, or worse, both assume the other one did. There is no record of which reply came from whom.
What the inbox does
An AI front line, with your team one tap away.
AI answers first, your team takes over anytime
Ah Va handles the enquiry the moment it arrives, day or night. The instant a team member types in the thread she steps back, and when the conversation goes quiet she quietly resumes so no customer is left hanging.
Every reply is attributed
Each outbound message is marked as Ah Va, a named team member, or an automation. When a customer says "but you told me...", you can see exactly who said what, and when.
Chats linked to leads
Every conversation connects to its lead in your pipeline: one tap from the chat to the full record, and from the lead back to the chat. The journey from first message to closed deal stays in one place.
Start conversations, not just answer them
Message a brand-new number straight from the inbox using an approved template, so follow-ups and confirmations go out compliantly even outside WhatsApp's reply window.
Built for real messages
Photos, voice notes, documents and reactions all land in the thread. Paste an image straight from your clipboard to reply. Search finds the conversation in seconds.
On every desk and in every pocket
The same inbox on the office desktop and the mobile app, with push notifications the moment a message comes in. Turn on monitor mode and get pinged on every single inbound if you want eyes on everything.
Example handover
The AI opens, your closer finishes.
Ah Va qualifies the enquiry at 9pm. Your salesperson picks it up the next morning with everything already in the thread, and the customer never repeats themselves.
Because every message is attributed, you can also see exactly how the enquiry was handled, and your lead attribution shows which ad or page produced it in the first place.
One thread, two handlers
Customer, 9:04pm
Hi, do you do office renovation? Around 2,000 sq ft.
Ah Va, 9:04pm
We do! To point you to the right specialist: is this a new office fit-out or a renovation of your current space, and roughly when do you want to start?
Customer, 9:07pm
Current space, ideally start next month.
Marcus (your team), 8:32am
Morning! Marcus here, I run our commercial projects. Saw your 2,000 sq ft reno enquiry. I have Thursday 3pm free for a site visit, does that work?
Illustrative example. Handover rules and scripts follow your setup.
Shared inbox FAQ
Common questions.
What is a shared WhatsApp inbox?
It is one WhatsApp number your whole team can read and answer from a single dashboard, instead of the chats living on one person's phone. Everyone sees the full history, replies are attributed to whoever sent them, and the AI handles whatever your team does not pick up.
Do my customers need to change anything?
No. They message the same WhatsApp number they always have. What changes is on your side: the conversation appears in a shared inbox where Ah Va or any team member can carry it, with the whole history in view.
What happens when a human takes over from the AI?
The moment someone on your team replies inside a thread, Ah Va goes quiet in that conversation and your person carries it. If the thread then sits idle, she resumes automatically, so a chat never ends up permanently unattended because someone once replied and moved on.
Can we run more than one WhatsApp number?
Yes, on the Pro plan you can connect additional numbers to the same dashboard. Replies always go out from the number the customer originally messaged, so nothing looks strange on their side.
Is this compliant with WhatsApp's rules?
Yes. It runs on the official WhatsApp Business Platform. Messages to customers outside the 24-hour reply window go out as approved templates, which is exactly how WhatsApp intends businesses to operate.
Does the inbox work with the AI receptionist and booking?
They are one system. The same assistant that answers your calls answers the chats, books appointments into your calendars, and captures every enquiry as a lead. The inbox is simply where your team watches and joins in.
The inbox is one part of the system: Ah Va also answers your phone calls and WhatsApp calls, books into your team calendars, and tells you which ad produced each customer. See pricing.
Get started
Get WhatsApp off one phone and onto your team.
Connect your WhatsApp Business number, and every chat lands in a shared inbox with Ah Va answering first. 30 free minutes to test, no credit card to start.