Privacy Policy

1. Who we are

VirtualAssistant SG (this site, www.virtualassistant.com.sg) is operated by Best Marketing Agency Pte Ltd, UEN 201936773M, a Singapore-registered company. We comply with Singapore's Personal Data Protection Act (PDPA).

2. What we collect

When you sign up, we collect: your name, email, phone number, business name, and the information you enter about your business (services, hours, FAQs). When Ah Va handles a call on your behalf, we store the audio recording, transcript, and any contact details the caller provides. When you pay, our payment processor (Stripe) handles card data; we never see or store full card numbers.

3. How we use it

We use your data to provide the service: deploying your AI assistant, answering your customers' calls, billing you, sending you operational notifications via email and WhatsApp. We do not sell your data. We do not share your call recordings with third parties unless required by Singapore law.

4. Analytics + advertising cookies

This site uses the following tools to understand how visitors use it and to measure marketing performance:

• Google Analytics 4 — anonymised page views, referral source, device type.
• Google Ads — conversion tracking when our ads drive a signup.
• Meta (Facebook) Pixel — conversion tracking for Meta ads campaigns.
• Microsoft Clarity — anonymised session replays and heatmaps to improve site usability. We do not record form inputs containing personal data.

None of these tools receive your name, email, phone, or call recordings. You can opt out at the browser level using ad-blocker extensions, or by enabling "Do Not Track".

5. Where the data lives

Our primary customer data store is hosted in Singapore. Call audio processing involves third-party voice infrastructure that may process audio in other regions; all transit is encrypted. Call recordings and transcripts are encrypted at rest and in transit. Default retention is 90 days, customer-configurable.

6. Your rights under PDPA

You have the right to access the personal data we hold about you, to correct it if it's wrong, and to request deletion (subject to legal retention obligations). Email hello@virtualassistant.com.sg and we will respond within 30 days.

7. Data Protection Officer

Our designated Data Protection Officer is Jim Ng, hello@virtualassistant.com.sg. For PDPA complaints you can also contact the Personal Data Protection Commission at pdpc.gov.sg.

8. Changes to this policy

We update this page when our practices change. The "Last updated" date at the top of this page is the version in effect.